Refund Policy

At SoSo Lati, a trading name of KEYSSOLVE LTD (Company No. 15201505, registered in England and Wales), we stand behind the quality of our copywriting services. This Refund Policy outlines the circumstances under which refunds may be issued.

1. Satisfaction Guarantee

We are committed to delivering copy that meets your expectations. Every service includes revision rounds to ensure you're happy with the final product. We encourage you to use your included revisions before requesting a refund.

2. Eligibility for Refunds

You may be eligible for a full or partial refund in the following circumstances:

• We fail to deliver the work within the agreed-upon timeframe (and no extension was mutually agreed)
• The delivered work is substantially different from the agreed project brief
• You cancel your order before any work has begun

3. Partial Refunds

A partial refund may be issued if:

• You cancel a project after work has begun — you will be charged only for the portion of work completed
• Only part of a multi-deliverable order meets the criteria for a refund

4. Non-Refundable Situations

Refunds will not be issued in the following cases:

• You have approved the final deliverable
• More than 30 days have passed since delivery
• The copy was delivered as described in the project brief and you simply changed your mind
• You failed to provide adequate project information or feedback during the revision process

5. How to Request a Refund

To request a refund, please contact us at hamzabourazza4@gmail.com with:

• Your order details
• The reason for your refund request
• Any relevant documentation or correspondence

We will review your request and respond within 5 business days.

6. Refund Processing

Approved refunds will be processed through the original payment method (Stripe) within 5–10 business days. The exact timing depends on your bank or credit card provider.

7. Disputes

If you are unsatisfied with our refund decision, we encourage you to reach out to us directly so we can work together to find a fair resolution. We believe in open communication and will always try to make things right.

8. Contact

For refund inquiries, contact us at:

• Email: hamzabourazza4@gmail.com
• Phone: +212 664 671 847
• Address: KEYSSOLVE LTD, 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom