By placing an order through jivbox you are agreeing to the terms below. We set these policies to ensure that you are fully aware of our refund and return methods and procedures. These policies are applicable to domestic (United Kingdom) country.
A. 30 DAY RETURN POLICY
We have a 30-day return policy, which means you have 30 days after receiving your order to request a return. To be eligible for
This policy is applicable to all orders in any region we service. This is applicable to the US. This policy is designed to ensure that you are clearly aware of our shipping policies and procedures. By ordering from this store you accept the policies contained herein.
A. SHIPPING COSTS
We do not charge for shipping in any region we service.
B. TRANSIT, HANDLING & ORDER CUT OFF TIME DOMESTICALLY
Orders are processed within 48-72 hours. At which point items are sent from our distribution centers. Once the item has been collected by the courier, the item will be marked as dispatched and the customer is notified by email and SMS. At which point the order can not be changed or canceled. For information on the estimated arrival date, see the estimated shipping time reported at checkout.
Delivery Terms
We use DPD, DHL, Yodel and Amazon Logistics. Carrier is determined on speed, item availability and weight.
D. CHANGE OF ADDRESS
We cannot change the delivery address once it is in transit. If you need to change the place to deliver your order, please contact us within 24 hours of placing your order at contact@sosolati.com or Call Us at +34 673 10 66 83
E. CANCELLATIONS
If you change your mind before you have received your order, we are able to accept cancellations up to the date it is dispatched. After this we are unable to cancel or edit your order. For refunds, please refer to our refund policy.
F. Parcels Damaged In Transit
If you find a parcel is damaged in-transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with next steps.
G. Parcels Lost in Transit
In relation to missing packages, if your item has not arrived within 30 calendar days, please contact us at contact@sosolati.com and we will investigate within 24-36 hours.